Help! Where did my support go?

You are about to send a first mail campaign, you are installing the printers on location yourself or you need to publish the registration today. Until you suddenly get an error or a button no longer works. It is precisely at these times that it appears difficult to get the right help in practice.

Where does it go wrong? Here are 6 recognisable situations where support fails:

1. No clear point of contact

You're in the middle of the implementation, but who can you call with questions? You have no fixed contact person, no overview and therefore no clarity.

2. “Just send an email”

You have an acute problem. But you can't call. Instead, you get a ticket system or a standard reply. And that while you need help right now. After all, a live event or an important customer can't wait for an email back.

3. No idea who you are (or what you need)

The support line doesn't know your event, knows nothing about your processes, and lacks context. You have to explain what's going on over and over again. A waste of your time.

4. Integrations? No one knows how it works

Your system works with other tools. Or well... it should. Because if something goes wrong, no one knows exactly how those links work. You are sent from department to department, but no one really knows the solution.

5. No emergency number

You're organizing a big event and everything has to go perfectly. But at the moment, early in the morning, something goes wrong. And then? There is no one who can help on site and no emergency number that can be reached immediately. You are on your own.

6. No on-site support

Sometimes you need more than just software. You also want someone to install the hardware or guide reception.

So how?

At Lively, we believe that good event tech only works if you also have support you can count on. That means:

★ A fixed point of contact during onboarding.

★ Specialist people on the line with urgent questions.

★ Support that understands what you do and acts accordingly (hands-on)

★ Someone who understands integrations and can fix errors.

★ Physical support where necessary, for printing, matchmaking & audience interaction

Do you want to know how we approach that? Let's call (yes, really call!). Then we'll show it to you.

‍