Privacy & Cookie Policy

Privacy Statement

Your privacy is of great importance to Lively Tech Agency. We comply with relevant privacy laws and regulations, including the General Data Protection Regulation (GDR). This means that we:

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1. Set out our purposes clearly before processing your personal data, through this privacy statement.
2. Store as little personal data as possible, only the data necessary for our purposes.
3. Explicitly request consent for the processing of your personal data, should consent be required.
4. Take necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us.
5. Respect your rights, such as the right to access, correct, or delete your personal data processed with us.

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Your data is safe with us, and we will always use it properly. Below, we explain everything we do at Lively Tech Agency with the information we collect from you. If you have any questions or want to know exactly what we track about you, please contact us.

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Your Account

Certain products of our company require registration. You must provide information about yourself and choose a username. We use this information to create an account, which you can log into using your username and password.

We use your:

1. Name and address details
2. Invoice address
3. Email address
4. Payment details (API link)
5. IP address

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We need this information because of the contract we enter into with you. This data is kept until you cancel your account. You can edit your account information at any time.

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Provision to Third Parties

We cooperate with certain companies that may receive your personal data.
The following parties are based outside the EU:

1. Swoogo
2. Ingo
3. Cvent
4. Pigeonhole
5. Grip

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Newsletters

We have a newsletter that you can subscribe to with your permission. In the newsletter, we share:

1. Product knowledge and updates on our products and services.

We use your:

1. Name and address details
2. Email address

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The newsletter is sent quarterly by email. You can unsubscribe at any time through the unsubscribe link in the newsletter.

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Project Portal Access

Our portal gives you access to a management environment where you can set, specify, and change things yourself. We keep track of your actions in the portal to maintain a record.

We use your:

1. Name and address details
2. Email address
3. Profile picture

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This data is necessary for our contract and is kept until the end of the service.

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Contact Form

You can ask us questions or make requests using our contact form. We use your:

1. Name and address details
2. Telephone number
3. Email address

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This is based on your consent. Data is kept until six months after your query is resolved to allow for follow-ups.

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Statistics and Profiling

We keep statistics on the use of our company to improve our business and show relevant information. With your consent, we may combine your data to learn more about you.

We use your:

1. IP address

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This information is kept for one year.

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Advertising

We may send you advertising about offers and new products or services:

1. By email
2. Via social media
3. By telephone

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You can opt out at any time by:

1. Clicking the unsubscribe link in emails.
2. Blocking us or using the unsubscribe option on social media.
3. Indicating your preference in your account or portal.

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Provision to Other Companies or Institutions

With the exception of the parties needed for our services, we do not provide your personal data to other companies or institutions unless required by law (e.g., a police request in case of suspected crime).

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Cookies

Our company uses cookies to:

1. Store information so you don’t have to re-enter it.
2. Track repeat visits.

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You can disable cookies via your browser, but some functions may no longer work properly. We also work with other companies that place cookies. Please read their privacy statements as well.

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Security

We take the following measures to secure your personal data:

1. Access to personal data is protected by a username and password.
2. We use secure connections (SSL) to encrypt information.
3. We maintain logs of personal data retrievals.

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Amendments to This Privacy Statement

When our company changes, we update the privacy statement. Check regularly for new versions, and we will communicate major changes to you.

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Your Rights

You have the right to:

1. Get an explanation of the personal data we have and what we do with it.
2. Access the personal data we hold.
3. Correct errors in your data.
4. Delete outdated personal data.
5. Transfer personal data to another party.
6. Withdraw consent.
7. Restrict or object to certain processing.

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To exercise these rights, please clearly identify yourself. We will respond within one month.

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Complaints

If you have a complaint about the use of your personal data, email us at privacy@lively.nl. If unsatisfied with our response, you can lodge a complaint with the Dutch Data Protection Authority.

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Contact Details

Lively Tech Agency
Europalaan 500
3526 KS Utrecht
Email: privacy@lively.nl
Telephone: +31 (0)85 019 4765
Chamber of Commerce Number: 74839500

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