Customer Success Manager (NL)

About this job

• Sector: Events, Software/ICT (SaaS)
• Field of Expertise: Customer Success Manager/ Project Manager
• Location: Utrecht

Requirements

• Number of hours per week: min 32
• Skills set: project management, communication, account management and implementation

Job Description: Customer Success Manager

Welcome and how nice that you are viewing our vacancy! Our company Lively is a growing event technology agency and we are looking for a new “Customer Success Manager”. As a team, we ensure that our customers organize successful and relevant business events. We do this with the help of the best event technology and our knowledge about an optimal visitor journey. You will join us in a dynamic industry where you work with major organizers of (B2B) events such as the RAI, the Jaarbeurs and Frankwatching.

In the position of “Customer Success Manager”, you are the first point of contact for the customer and responsible for developing and supervising software implementation processes for business events. Think of marketing campaigns, registration, matchmaking and live interaction. You monitor the schedule, ensure a clear structure in the meetings and appointments, provide training to the customer and ensure a clear transfer to our developers.
Has a project been evaluated and completed? Time for cake, because we love to celebrate our successes!

What do we offer you

• A position where you can apply your social skills, creativity and affinity with project management, events and toolings.
• Profit-sharing scheme based on performance at the end of the year.
• The opportunity to work from abroad for several weeks a year.
• A nice change in terms of workplace (home/office, beautiful event locations and studios)
• You are part of the digital transformation of B2B events
• Competitive salary including secondary employment conditions

Working conditions

Opportunities are there to be taken. If you come to work for us, you're in the right place!

With our employment conditions, in addition to a competitive (starting) salary (€2,800 to €4,000, based on 40 hours, depending on experience and level), you also receive an additional benefit, our profit sharing scheme. Will we reach our annual target? Then you will receive a well-deserved percentage of the profit. After all, you're doing it together!

You can also count on:

• Growth and specialization opportunities
• An affordable and flexible pension plan
• Mobility budget to decide how you travel
• Company laptop
• Fun outings and sporting extras

About us

We are a relatively young team, open minded, with a lot of knowledge and experience and have grown significantly in numbers in recent years. We are excited not only to make our customers successful, but also to further develop our agency. We are informal, direct, ask critical questions and are open to feedback. We do this in an open and friendly way and are happy to help each other get better at what we do. We can switch quickly with each other and with the customer, and we expect the same from you. In addition, we are in solidarity and are open to new ideas and suggestions. With us, you can really help build the organization by also further developing these ideas and applying them to our team. In fact, gladly!

Apply

Application process

1. First contact
2. We will process your application and review your profile. Within two business days, we will let you know if we invite you for an interview
3. Online introduction
4. Mutual interest
5. That is going in the right direction, because as a result of the introduction, we are both still enthusiastic.
6. Office Interview
7. Offer
8. We make you an offer you can't resist!